CONTACT PHONE:
0121 358 0966
A- A A+
English French Deutsch Italian Español Portuguese Deutsch Japanese Chinese

Repairs

How to report a repair

It is important that you report a repair as soon as you are aware that it needs to be done.

In order to report a repair you must telephone the repair line.

From a landline: FREEPHONE 0800 849 1400

From a mobile: 03030 30 1000*

*Calls to 03030 numbers cost the same as a normal land line number (even from a mobile), or are completely free if the caller has free minutes within their mobile phone tariff  

The above number must also be used to report out of hours/ emergency repair. We are unable to log repairs at our head office.

What happens when you report a repair?

• You will be asked for your name, address and contact details

• The advisor will discuss the details of the repair and put it onto the computer system

• You will be told what category the repair is in, the length of time that it will take for it to be completed and if it is rechargeable

• You will be contacted by one of our contractors to arrange an appointment for the work to be completed. You are responsible for allowing access for the repair to be completed between 8am-5pm

• When the repair has been completed, we will ask you what you thought of the service by asking you to complete a short satisfaction survey

To find out more about Nehemiah's repair and maintenance service, please view the customer handbook below.

 

 


  • Download PDF document


  • BME National
  • Disability Confident Logo
  • Housing Ombudsman Service
  • Business for Diversity
  • Investors in People

CONTACT US

PLEASE USE THE FORM BELOW TO CONTACT US

Thank you!

We will come back to you as soon as we can.

LATEST NEWS

Nehemiah UCHA Annual Report Video 2016/ 2017

Nehemiah UCHA Annual Report Video 2016/ 2017   Annual report

Watch our short film to find out more about our performance and what we have achieved over the last 12 months.
   25 August 17      Annual report      More info
Under One Roof Newsletter July 2017

Under One Roof Newsletter July 2017   Company News

The latest edition of our newsletter is now available.
   20 July 17      Company News      More info
Available Properties To Rent

Available Properties To Rent   housing

We currently have two flats available for rent in our retirement living scheme in Plummer's House, Aston. To find out m
   28 June 17      housing      More info

VIEW ALL

Website by CANDA Systems